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      1 # Chris Roberts
      2 
      3 Lowell, AR
      4 
      5 [chris.roberts@learningunix.net](mailto:chris.roberts@learningunix.net)
      6 
      7 [(417) 342-1868](tel:+14173421868)
      8 
      9 [LinkedIn](https://www.linkedin.com/in/chris-roberts-5808a63a7) linkedin.com/in/chris-roberts-5808a63a7
     10 
     11 
     12 ## Professional Summary
     13 Technical support professional with CompTIA A+ and Linux+ certifications, hands-on virtualization
     14 experience, and a background in software quality assurance and hardware diagnostics. Comfortable
     15 with PC troubleshooting, networking, software deployment, and VM environments, with strong
     16 documentation habits and clear communication across teams.
     17 
     18 ## Education
     19 - General Studies coursework, Crowder College, Neosho, MO
     20 
     21 ## Certifications and Professional Development
     22 - [CompTIA A+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/c99f881dc871476f89b6dd50f3d59576)
     23 - [CompTIA Linux+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/35adbeb1b14a465ba38fc8d10a583acb)
     24 - Actively pursuing additional industry certifications in networking, system administration, and
     25 infrastructure technologies to expand expertise in enterprise systems and automation.
     26 
     27 ## Technical Skills
     28 - Operating Systems: Windows 11, Linux, BSD, macOS
     29 - PC and Networking: hardware troubleshooting, Wi-Fi and network configuration, software deployment
     30 - Virtualization: Proxmox, KVM, bhyve (VM provisioning and management)
     31 - System Administration: ZFS, Docker, local and cloud backups
     32 - Scripting and Automation: Python, Bash, PowerShell, Ansible, Git
     33 - Issue and Defect Tracking: Azure DevOps (ADO)
     34 
     35 ## Professional Experience
     36 ### Software Quality Analyst, Leggett & Platt (April 2023 – Present)
     37 - Troubleshoot and resolve functional and hardware issues across iOS, Android, and web applications
     38 - Perform manual and exploratory testing across platforms and devices
     39 - Contribute to automation using Python, Bash, and PowerShell
     40 - Track issues in Azure DevOps (ADO) and follow through to resolution
     41 - Provide structured feedback to developers on user experience and feature design
     42 - Conduct firmware and hardware level testing bridging software and mechanical systems
     43 - Maintain and troubleshoot Git repositories
     44 
     45 ### Mechanical Testing Technician, Research and Development, Leggett & Platt (June 2019 – April 2023)
     46 - Tested prototype adjustable beds for performance and durability
     47 - Conducted first article inspections and investigated customer complaints
     48 - Authored and revised testing procedures for new product lines
     49 - Operated Faro Arm 3D scanner and produced inspection reports
     50 
     51 ### Mechanical Testing Technician, Consumer Testing Laboratories (2007 – 2019)
     52 - Performed safety and regulatory compliance tests on consumer products
     53 - Researched applicable standards and regulations to inform testing requirements
     54 - Evaluated samples and made test recommendations based on findings
     55 - Helped develop and maintain testing procedures
     56 - Delivered technical documentation using multiple reporting systems
     57 - Communicated testing needs and results across multiple departments
     58 
     59 ## Home Lab and Personal Projects
     60 - Deploy and manage virtualization infrastructure using Proxmox, KVM, and bhyve, running VMs and containers across bare metal Linux and FreeBSD hosts
     61 - Build and troubleshoot servers and workstations, including hardware selection, PC setup, and diagnostics
     62 - Extend wired and Wi-Fi network coverage; configure firewall rules, DNS, and routing
     63 - Implement multi-destination backup pipelines and ZFS dataset replication using rsync, restic, and syncoid
     64 - Provision infrastructure using Ansible playbooks for repeatable, documented deployments
     65 
     66 
     67