Chris_Roberts_Cover_Letter.md (1717B)
1 Chris Roberts\ 2 Lowell, AR\ 3 chris.roberts@learningunix.net\ 4 (417) 342-1868 5 6 Hiring Manager 7 CEI Engineering Associates 8 9 Dear Hiring Manager, 10 11 I'm applying for the Help Desk Technician position at CEI Engineering Associates. Diagnosing 12 problems, tracing them to root causes, and documenting findings clearly is work I do every day 13 in my current role, and I'd like to bring that directly to a support-focused position. 14 15 As a Software Quality Analyst at Leggett & Platt, I test web and mobile applications across 16 iOS, Android, and web platforms for functionality and stability. A significant part of that work 17 is troubleshooting. I diagnose root causes and functional and usability issues, and communicate findings clearly to 18 developers and other stakeholders. I document findings thoroughly, track issues across test cycles 19 to spot patterns, and follow problems through to resolution. 20 21 My CompTIA A+ certification reflects solid grounding in hardware, operating systems, and support 22 fundamentals. Outside of work, I maintain a home lab where I manage and troubleshoot Linux and 23 virtualization infrastructure, which has given me hands-on experience with hardware diagnostics, 24 network configuration, and system maintenance beyond what my day job requires. 25 26 I don't have a formal help desk background, but I do have the core skills the role depends on. 27 I troubleshoot methodically, document carefully, and communicate clearly with both technical and 28 non-technical colleagues. I'm comfortable working across platforms and devices and take the 29 support side of technical work seriously. 30 31 I'd welcome the chance to talk about how my background fits the role. Thank you for your time 32 and consideration. 33 34 Sincerely, 35 Chris Roberts