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      1 # Chris Roberts
      2 
      3 Lowell, AR
      4 
      5 [chris.roberts@learningunix.net](mailto:chris.roberts@learningunix.net)
      6 
      7 [(417) 342-1868](tel:+14173421868)
      8 
      9 [LinkedIn](https://www.linkedin.com/in/chris-roberts-5808a63a7) linkedin.com/in/chris-roberts-5808a63a7
     10 
     11 
     12 ## Professional Summary
     13 Technical support professional with CompTIA A+ and Linux+ certifications and a background in
     14 software quality assurance, hardware diagnostics, and cross-platform troubleshooting. Experienced
     15 fielding technical issues, documenting resolutions, and supporting end users across devices and
     16 platforms, with strong follow-through from first report to resolution.
     17 
     18 ## Education
     19 - General Studies coursework, Crowder College, Neosho, MO
     20 
     21 ## Certifications and Professional Development
     22 - [CompTIA A+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/c99f881dc871476f89b6dd50f3d59576)
     23 - [CompTIA Linux+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/35adbeb1b14a465ba38fc8d10a583acb)
     24 - Actively pursuing additional industry certifications in networking, system administration, and
     25 infrastructure technologies to expand expertise in enterprise systems and automation.
     26 
     27 ## Technical Skills
     28 - Operating Systems: Windows 11, Linux, BSD, macOS, iOS, Android
     29 - Productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
     30 - System Administration: hardware diagnostics, Wi-Fi configuration, network drives, local and cloud backups, ZFS, Docker
     31 - Scripting and Automation: Python, Bash, PowerShell, Git
     32 - Infrastructure: Ansible, Proxmox, KVM, bhyve
     33 - Issue and Defect Tracking: Azure DevOps (ADO)
     34 
     35 ## Professional Experience
     36 ### Software Quality Analyst, Leggett & Platt (April 2023 – Present)
     37 - Field and resolve functional and usability issues across iOS, Android, and web applications, tracing them to root cause
     38 - Diagnose hardware and firmware issues bridging software and mechanical systems
     39 - Document issues clearly and track them in Azure DevOps (ADO) across test cycles to spot recurring patterns
     40 - Set up and configure test devices and environments across platforms
     41 - Provide structured feedback and follow up with developers through to resolution
     42 - Maintain and troubleshoot Git repositories
     43 
     44 ### Mechanical Testing Technician, Research and Development, Leggett & Platt (June 2019 – April 2023)
     45 - Tested prototype adjustable beds for performance and durability
     46 - Conducted first article inspections and investigated customer complaints
     47 - Authored and revised testing procedures for new product lines
     48 - Operated Faro Arm 3D scanner and produced inspection reports
     49 
     50 ### Mechanical Testing Technician, Consumer Testing Laboratories (2007 – 2019)
     51 - Performed safety and regulatory compliance tests on consumer products
     52 - Researched applicable standards and regulations to inform testing requirements
     53 - Evaluated samples and made test recommendations based on findings
     54 - Helped develop and maintain testing procedures
     55 - Delivered technical documentation using multiple reporting systems
     56 - Communicated testing needs and results across multiple departments
     57 
     58 ## Home Lab and Personal Projects
     59 - Set up and maintain new-device configurations, hardware installs, and OS provisioning across a self-built server and workstation environment
     60 - Deployed and manage virtualization infrastructure using Proxmox, KVM, and bhyve
     61 - Extended wired and Wi-Fi network coverage; configured firewall rules, DNS, and routing
     62 - Implemented multi-destination backup pipelines and ZFS dataset replication using rsync, restic, and syncoid
     63 - Provisioned and managed infrastructure using Ansible playbooks for repeatable, documented deployments
     64 
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     66