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      1 # Chris Roberts
      2 
      3 Lowell, AR
      4 
      5 [chris.roberts@learningunix.net](mailto:chris.roberts@learningunix.net)
      6 
      7 [(417) 342-1868](tel:+14173421868)
      8 
      9 [LinkedIn](https://www.linkedin.com/in/chris-roberts-5808a63a7) linkedin.com/in/chris-roberts-5808a63a7
     10 
     11 
     12 ## Professional Summary
     13 Technical troubleshooter with a software quality assurance background, investigating issues across
     14 web, mobile, and hardware systems down to root cause. Uses scripting and AI-assisted tooling daily
     15 to reduce manual investigation work, with strong documentation habits and clear communication to
     16 both technical and non-technical audiences.
     17 
     18 ## Education
     19 - General Studies coursework, Crowder College, Neosho, MO
     20 
     21 ## Certifications and Professional Development
     22 - [CompTIA A+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/c99f881dc871476f89b6dd50f3d59576)
     23 - [CompTIA Linux+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/35adbeb1b14a465ba38fc8d10a583acb)
     24 - Actively pursuing additional industry certifications in networking, system administration, and
     25 infrastructure technologies to expand expertise in enterprise systems and automation.
     26 
     27 ## Technical Skills
     28 - Root Cause Investigation: log analysis, defect reproduction, cross-system diagnostics
     29 - AI-Assisted Workflows: Microsoft Copilot at work; Claude Code for personal projects
     30 - Programming and Scripting: Python, Bash, PowerShell
     31 - Operating Systems: Linux, BSD, macOS
     32 - System Administration: ZFS, Docker, Wi-Fi configuration, local and cloud backups
     33 - DevOps and Infrastructure: Ansible, Proxmox, KVM, bhyve, Git
     34 - Issue and Defect Tracking: Azure DevOps (ADO)
     35 - CAD and 3D Technology: FreeCAD, 3D printing, Faro Arm, PolyWorks
     36 
     37 ## Professional Experience
     38 ### Software Quality Analyst, Leggett & Platt (April 2023 – Present)
     39 - Investigate functional and usability issues across iOS, Android, and web applications, tracing them to root cause
     40 - Reproduce and document defects with enough detail for developers to act on without follow-up
     41 - Track issues in Azure DevOps (ADO) across test cycles to identify recurring and systemic patterns
     42 - Use Python, Bash, and PowerShell to automate repetitive testing and investigation tasks
     43 - Conduct firmware and hardware level testing bridging software and mechanical systems
     44 - Communicate findings clearly to developers and other stakeholders
     45 
     46 ### Mechanical Testing Technician, Research and Development, Leggett & Platt (June 2019 – April 2023)
     47 - Tested prototype adjustable beds for performance and durability
     48 - Conducted first article inspections and investigated customer complaints
     49 - Authored and revised testing procedures for new product lines
     50 - Operated Faro Arm 3D scanner and produced inspection reports
     51 
     52 ### Mechanical Testing Technician, Consumer Testing Laboratories (2007 – 2019)
     53 - Performed safety and regulatory compliance tests on consumer products
     54 - Researched applicable standards and regulations to inform testing requirements
     55 - Evaluated samples and made test recommendations based on findings
     56 - Helped develop and maintain testing procedures
     57 - Delivered technical documentation using multiple reporting systems
     58 - Communicated testing needs and results across multiple departments
     59 
     60 ## Home Lab and Personal Projects
     61 - Diagnose and resolve hardware and system-level issues across self-built servers and virtualization infrastructure
     62 - Deploy and manage virtualization using Proxmox, KVM, and bhyve, running VMs and containers across bare metal Linux and FreeBSD hosts
     63 - Automate infrastructure provisioning and backups with Ansible, rsync, restic, and syncoid (ZFS replication)
     64 - Use AI-assisted tooling (Claude Code) as a core part of the workflow for scripting, troubleshooting, and documentation
     65 
     66 
     67