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      1 # Chris Roberts
      2 
      3 Lowell, AR
      4 
      5 [chris.roberts@learningunix.net](mailto:chris.roberts@learningunix.net)
      6 
      7 [(417) 342-1868](tel:+14173421868)
      8 
      9 [LinkedIn](https://www.linkedin.com/in/chris-roberts-5808a63a7) linkedin.com/in/chris-roberts-5808a63a7
     10 
     11 
     12 ## Professional Summary
     13 Technical support professional with CompTIA A+ and Linux+ certifications and a background in
     14 software quality assurance, hardware diagnostics, and cross-platform troubleshooting. Experienced
     15 testing and supporting applications across iOS, Android, and web platforms, with strong
     16 documentation habits and clear technical communication across teams. Comfortable working across
     17 Windows, Mac, and Google desktop technologies.
     18 
     19 ## Education
     20 - General Studies coursework, Crowder College, Neosho, MO
     21 
     22 ## Certifications and Professional Development
     23 - [CompTIA A+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/c99f881dc871476f89b6dd50f3d59576)
     24 - [CompTIA Linux+ Certification](https://cp.certmetrics.com/comptia/en/public/verify/credential/35adbeb1b14a465ba38fc8d10a583acb)
     25 - Actively pursuing additional industry certifications in networking, system administration, and
     26 infrastructure technologies to expand expertise in enterprise systems and automation.
     27 
     28 ## Technical Skills
     29 - Operating Systems: Windows 11, Linux, BSD, macOS, iOS, Android
     30 - Productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace
     31 - Browsers: Chrome, Edge, Safari, Firefox
     32 - AI Tools: Microsoft Copilot, Claude Code
     33 - System Administration: hardware diagnostics, Wi-Fi and LAN troubleshooting, network drives,
     34   local and cloud backups, ZFS, Docker
     35 - Scripting and Automation: Python, Bash, PowerShell, Git
     36 - Infrastructure: Ansible, Proxmox, KVM, bhyve
     37 
     38 ## Professional Experience
     39 ### Software Quality Analyst, Leggett & Platt (April 2023 – Present)
     40 - Evaluate iOS, Android, and web applications for functionality and stability across platforms and devices
     41 - Conduct firmware and hardware level testing bridging software and mechanical systems
     42 - Identify, document, and track defects to surface patterns and drive resolution
     43 - Provide structured feedback to developers on user experience and feature behavior
     44 - Contribute to automation using Python, Bash, and PowerShell
     45 
     46 ### Mechanical Testing Technician, Research and Development, Leggett & Platt (June 2019 – April 2023)
     47 - Tested prototype adjustable beds for performance and durability
     48 - Conducted first article inspections and investigated customer complaints
     49 - Authored and revised testing procedures for new product lines
     50 - Operated Faro Arm 3D scanner and produced inspection reports
     51 
     52 ### Mechanical Testing Technician, Consumer Testing Laboratories (2007 – 2019)
     53 - Performed safety and regulatory compliance tests on consumer products
     54 - Researched applicable standards and regulations to inform testing requirements
     55 - Evaluated samples and made test recommendations based on findings
     56 - Helped develop and maintain testing procedures
     57 - Delivered technical documentation using multiple reporting systems
     58 - Communicated testing needs and results across multiple departments
     59 
     60 ## Home Lab and Personal Projects
     61 - Designed and built servers, including hardware selection and storage architecture, evaluated for performance and upgradability
     62 - Deployed and manage virtualization infrastructure using Proxmox, KVM, and bhyve, running VMs and containers across bare metal Linux and FreeBSD hosts
     63 - Extended wired network coverage by researching solutions and adapting existing home infrastructure; configured firewall rules, DNS, and routing
     64 - Secured infrastructure with firewall configuration, Tailscale VPN for remote access, and SSH hardening
     65 - Implemented multi-destination backup pipelines and ZFS dataset replication using rsync, restic, and syncoid targeting local and cloud storage
     66 - Provisioned and managed infrastructure using Ansible playbooks for repeatable, documented deployments